1. Provide products and services of the highest possible standards, to satisfy our customer needs, expectation of quality, safety, reliability and service.
2. Accomplish quality objectives by establishing, implementing and maintaining a documented effective quality assurance system.
3. Ensuring our personnel is properly trained so they are better able to serve our customers.
4. Knowing who our customers are and what they want-through open communication.
5. Understanding the requirements of our jobs and the system that supports us through training and education.
6. Making continuous improvement a part of every day and every job through the use of team participation and measurement.
The mistake is to believe that these things happen in highly unusual or exceptional circumstances that never occur in workplace. This is not the case, some basic thinking and acting beforehand could usually have prevented these things from happening.